Warranties & Returns

 

Custom built computer systems.

Marathon Tech International, Inc. (Marathon Tech) warrants its custom built computer systems against all defects in materials and workmanship to the original purchaser for three (3) years. We stand behind our computers and guarantee you will not be charged for parts or labor, excluding provisions noted in this standard limited warranty. Computer components purchased separately, (without an expressed manufacturer’s warranty) are automatically warranted by Marathon Tech to the original purchaser against defects in materials and workmanship for a period of one (1) year from the purchase date. Computer components purchased separately, with an expressed manufacturer’s warranty, are warranted by Marathon Tech for the first thirty (30) days and after thirty days, by the individual manufacturer warranty only. Monitors, purchased with or without a system, are warranted for the first thirty (30) days and after thirty (30) days, when applicable, by the individual monitor manufacturer warranty only. After thirty (30) days, all service and support for manufacturer warranted components is provided by the individual manufacturer’s warranty only.  COMPLETE COVERAGE during the next twenty-four (24) months from the date of purchase, Marathon Tech agrees to repair or, at our discretion, replace any covered defective system FREE of charge. As stated above, individual components and monitors are warranted for the first thirty (30) days and beyond thirty (30) days, when applicable, by the individual manufacturer’s warranty only.

1 On-site support and free delivery is offered at the New Orleans and surrounding areas up to a 35 mile radius.

HOW TO OBTAIN SERVICE

In the event that a problem or failure occurs with a computer system or component, contact Marathon Tech Support immediately. They will assist you in determining the malfunction and if repair service is required. They will then direct you to our nearest service location or provide you with shipping instructions to Marathon Tech. For return shipping service please follow these guidelines: 

1. Remove any non-Marathon Tech components from the computer.
2. Pack the computer or component securely to avoid shipping damage.
3. Include a detailed description of the problem.
4. Include a copy of the purchase invoice.
5. Insure the shipment.
6. If you are given one, write the RMA (Return Merchandise Authorization) number on the carton
7. Ship to:
     
Marathon Tech International, Inc.
     
5811 Rhodes Ave
     
New Orleans, LA 70131

The system or component must be shipped prepaid to our Service Center. Upon repair it will be shipped back to you prepaid. It is the customer’s responsibility to make all shipping arrangements. Service charges and additional fees may apply for the following situations: 

1. Malfunctions due to software, set-up problems, or customer error.
2. Damage from installation of third-party hardware.
3. Re-Installation of software or resetting of CMOS.
4. Virus scanning and deleting.
5. Damage from any acts, neglect, misuse, fault or customer error.
6. Missing items such as cables, disks, manuals, etc.

Restocking Fee

All Returns for a refund are subject to a 20% restocking fee.  

Bundled Software

Marathon Tech does not accept returns on products obtained as part of a bundle with other computer services or equipment, or distributed by another company as part of a software compilation. 

Services

Marathon Tech does not accept returns on its services - technical support contracts, professional services, and product customizations - that are sold to customers under contract.

Retail Products

Retail products purchased from an external distributor are subject to the return policies of that distributor.

POS Software

POS software purchased directly from the software company that develops the product is subject to the return policies of that software company.

 

OTHER THAN THE ABOVE, MARATHON TECH INTERNATIONAL, INC. MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THIS AGREEMENT, INCLUDING SPECIFICALLY ANY WARRANTY OR MERCHANTABILITY, OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. MARATHON TECH INTERNATIONAL, INC. ASSUMES NO RESPONSIBILITY FOR INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGE ARISING FROM A HARDWARE FAILURE.

 


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